I was a subscriber about 4-5 years ago and stopped because of their lack of quality of products and also sizes that they came in. Recently I started my subscription again after seeing that they started to include better brands in the subscription. Unfortunately I'm still not impress after receiving my first bag this month (Feb 23'). They sent me an eyeliner, Callysee in brown, a lip gloss Pinklipps, a Clinique liquid facial soap, an eyeshadow Wingme, and a body lotion Lafco New York. Plus 2 additional 'welcome back' items. Additional to these, the bag I received has rusty flaws on the Ipsy tag itself.
All these make ups are made in China and they are so low in quality especially the eyeliner, already almost dried out. Only the body lotion made in Italy and the Clinique face wash made in the USA.
I know the price is only $16+ with tax & handling but to receive something pretty much useless is a lot for $16!
I'm expecting more of a local companies make ups or product in my subscription since we have so many local made products by local entrepreneurs and not from something made in factories China that we are not even sure of the cleanliness and chemicals use plus if they're even really animal cruelty free as they claimed! Very disappointed with Ipsy honestly…
Dear customer,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html, and our customer service team will help you there.
Sincerely,
Lightinthebox