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Hi Tyler
I was concerned to read that this has been your experience of ordering from Adorama. As one of the world's largest independent photography retailers, founded over 30 years ago - with a flagship store in NYC - we take service, pricing and customer care very seriously.
Orders can most definitely be cancelled if you change your mind, provided they have not already entered the shipping process.
We also refund the cost of most items returned to us within the first 30 days, as per the terms and conditions on our website: http://www.adorama.com/help/returnPolicy
In addition, we will usually refund the shipping costs of an item that is found to be non-functioning upon receipt by a customer.
As I’m unable to identify your order from your posting, it would be helpful if you could provide me with more information so I can investigate this further, and pass feedback along to the relevant department.
You can contact me by emailing Helen@adorama.com and I’ll do my best to help you out.
Please accept my apologies for the disappointment caused, and I very much look forward to hearing from you
Best wishes
Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adorama.com