Tsila D.

I ordered a bag and then realized (unfortunately after I placed the order) that the image and model did not match (meaning I ordered the wrong model).
There was no option to cancel so I immediately wrote to the customer service (minutes after the payment) to replace the model. It was a Saturday so no one answered. Regardless of the weekend though, the item was shipped on Sunday. Again, upon receiving the notification I contacted the online support. The lady there just told me how sorry she was and that there's nothing she can do because the item was shipped and shipping costs are very expensive… and she only kept on apologizing.
When I asked to talk to her manager she said that it's the weekend and someone might answer me on Monday. This conversation took place 12 hrs after I placed the purchase (on a weekend!) and yet – nothing could be done.

The support rep that came back to me Monday morning told me that my only option is to wait 3 weeks for the item to arrive, reject it, wait till it arrives back to China, pay for the shipment and then I might get whatever is left as a refund. When I asked why there was no option to cancel the order and why do they ship items but don't have support on weekends she simply didn't bother to respond.

Apparently, Banggood has a problem providing any kind of service on weekends (or weekdays for that matter), but has no problem taking your money every day of the week.

This is the worst customer service I have ever encountered. EVER.