Trish G.

I have rented a car in Orlando for 2 weeks in April with this company, which I find out after booking, is located in Europe. I was quoted in U.S. dollars and at no time was informed that there would be a Euro currency conversion fee charged to my credit card! I even talked to someone on the phone to confirm the price quoted in U.S. funds before paying. When I contacted the company requesting a refund of the Euro currency conversion fee, they flatly refused. I would think that, if nothing else, a "good will" gesture to a customer would be worth $6.60. For me, it was not so much the amount of the fee as it was about the misleading information or lack of information that took place during my booking.

I would cancel my reservation; however, I suspect that there would be yet another Euro conversion fee to have my money refunded to my credit card!

A Disappointed Canadian