I've ordered from this site a few times. I had to call customer service only once. When I called I also spoke to a woman named Cathy/Kathy, I thought she was sweet. Maybe some of the employees have been reprimanded for thwireless customer service and are doing better, I don't know. I called to tell them I received everything in my order except one thing but, there was one thing in my box I didn't order. She told me to keep or give it as a gift free of charge and that they would get the cd I ordered in the mail and I received it in less than a week. Side note: make sure you do read side notes about the Bibles, there are some on their page that they sell super cheap because of a scratch or it might be slightly damaged for whatever reason.