Unreliable at best. This app is not what you need if you're keeping up with kids, loved ones, etc. Not only does the app report people "can't be located" often, it then blames the person, not their garbage app. I had both phones that we had this app installed on sitting side by side. Life360 showed one 3 blocks away and couldn't find the other. After going through the troubleshooting list it gives you and finding nothing on the list applied I sent an email asking customer service what was the deal. A week later I'm still waiting for a response. Garbage app, garbage customer service, just skip this useless waste of time.