I ordered from this company before with no problems, however, this go round was not so great. I ordered an item and immediately after placing the order I called them and asked if I could modify my order. She said no problem! I needed to change the shoe size and she claimed she did. At no point did she ever say that because the order was being processed that it would have to be approved for the size change... WTF! So imagine my surprise when I get my item that I paid well over $60 for and it's the wrong f'ing size. Of course I called them and she said that because my order was being processed when I called (immediately after placing the order) it would have to be approved for the change. Had the idiot told me that when I first called, I would've canceled the order altogether and went with another company. I guess customer satisfaction is not a priority for them! I'll take my business to the other companies!