Ebay just posted quarterly profits of, I don't know, a couple BILLION dollars... and yet, here I am on Saturday waiting to speak to a customer representative and have waited over an hour so far. I'm sure their call center (filled with minimum wage workers) don't see any benefit of those profit levels and as a customer, I would expect they can hire more minimum wage workers to fulfill service demands. The only reason this isn't a one star is I'm expecting that once I get through (over an 1 hour? Come on!) that the call center worker will be very pleasant!