I have been using Newegg.com for more than four years both personally and professionally. In my professional life I have been involved with purchasing in one form or another for more than a decade. My experience includes in depth product and vendor research. Over the last four years I have requisitioned over $25,000 in PC related purchases from Newegg.
In that time Newegg.com is the only business I have ever dealt with that gets a 100% customer satisfaction rating from me and maintains a national customer satisfaction rating of over 96%.
So long as Newegg maintains the excellent service they have provided to me, I will continue to be an avid customer.