Well, I Am waiting to see if they give me a refund. The software did not work at all. I couldn't even get it to work with plain text. I got the automated response so far. If anyone needs to know how to recover their password in windows 7 I can help you to do it for free. I ended up staying up all night and had to do what the software was supposed to do. They did give me a full refund so I am changing their rating. I am very surprised everyone did not get a refund. I think maybe they changed their policies or something?