Tracie N.

I unsubscribed from emails, now I have a slew of people calling me asking me why I unsubscribed. I had already told one person to not call me anymore, this is a work phone. I was given blah, blah yes we will do it.

Now another person called. Honestly this is a first, stop harassing the users!

If I could give a negative I would. Shame on me for not reading the reviews. Everything people talked about happened to me. They did not answer the phone call. No "verification" email came. No one called me like they promised but guess what there is more! The charged my account on 11/13 for the amount w/o verification. The verification is obviously a ruse to keep onto your money/gift card.

May you guys rot in hell. You guys picked the wrong person to do this to. Am disputing the charge.

11/13/2014 Thursday
Ordered discounted Pottery Barn E-Gift card at 6:39 Pacific Time. Was promised that the E-Gift card would arrive within 24 hours.
www.cardpool.com

11/13/2014 charge was assessed 669.79
11/16/2014 CARDPOOL INC *******787 CA $669.79
11/13/2014

AS of 11/17/2016 - No one has called to "verify" information and still no E-Gift card

11/14/*******
6:00am
I emailed the company (there is no phone number) wondering when the E-Gift email for Pottery Barn would arrive.

11:47am
I emailed the company again stating that I had not heard back and that my expectation is I would have received it by now. I also stated that I wanted to put in an order at Pottery Barn and did not want to miss the sale. And that I was not feeling warm and fuzzy about the transaction

12:03pm
I emailed the Parent company Blackhawk Network who owns cardpool after I had done some research. I also cc'd *******@cardpool again.
12:12pm
Blackhawk returned the email stating that cardpool had 24 hours to email the E-Gift card from Pottery Barn. (Alexandria Rogers CR Blackhawk)
3:16pm
Received email from *******@cardpool.com (Theana) that apologized for the delay in responding to the email. Through research on the Internet, this is a common ploy they used. They also stated the following:
"
We apologize for the delay in responding to your email as our support center has been handling a much higher volume of requests than normal. Our records show you should have received an e-mail shortly after placing your order with the subject "Verification Required For Your Cardpool Order."

In order to prevent identity and credit card theft, we sometimes require a one-time verification process for accounts. In that e-mail, there are instructions on how to verify the order.

If you do not believe you received the verification e-mail, please let us know and we can opt to have one of our verification specialists call to verify your order. "

T - I had not received any email from them asking for verification and I was receiving their canned response emails just fine.

3:51pm
I sent *******@cardpool.com an email stating that I had not received no verification. I also gave my phone number to call and they did not.

3:56
Through research in viewing customers complaints on this company, I found a phone number *******787 and left a voice mail. No one called me back.

4:00pm
I sent another email giving another phone number for them to call me. They did not

4:08
I sent another email to BH Customer Service *******@bhnetwork.com and cc'd *******@cardpool.com and stated that they might want to check their system on why it is not sending out emails. I also stated that my expectation is I receive this by 6:40pm on Friday 11/14/2014, that would have been 24 hours and noone called.

11/17/2014 8:33am
As of today, noone has called to "verify me" nor have I received the E-Gift card from Pottery Barn.
11/16/2014 CARDPOOL INC *******787 CA $669.79
11/13/2014

I am disputing this charge and want it removed. Did not receive

UPDATE
11/26/2014 10:48am
Again I stated you picked the wrong person to do this to. I disputed the charge and told cardpool this. They finally credited me back the funds. As for you users who give them five starts and disagree with the negative reviews, you are in the minority.
The tip is always pay with a credit card and not a check or auto charge from checking account. If you pay by credit card and I realize this is not always possible. You have 60days to dispute the charge. If you do not receive the E-Gift card within 24 hours and that is a joke, it takes one hour and less, then run do not walk to your cc bank and dispute the charge.

Lets shut them down