Tracey W.

Have waited 5 weeks for a pair of glasses I. Could have bought in top shop for half the price - when they finally arrive I am asked to pay a further €22! Why I ask, because of extra shipping fees - I refused to accept the package and contacted them immediately to be told - it's nothing to do with us, your government are charging that on import duties! Really, but the parcel arrived from Düsseldorf in Germany I said, and last time I checked that was part of the EU so no duties apply! Lying bunch of scammers - I contacted UPL who confirmed that the extra money was requested by 'Nasty gal' ( should of taken heed of the name) and had nothing to do with govt duties since they did not apply from goods shipped from Germany!
This website is targeted at young teenage girls, who probably don't have a great deal of disposable income, I think it is disgusting that web sites that make a habit of this kind of behaviour go unchallenged by any governing bodies - if I had read some of the previous comments on this site I wouldn't have touched them with a barge pole - I will make it my mission to let as many people as possible know how rubbish this company are to deal with and hope fully stop others from being defrauded by their antics.