Tracey S.

When you sign up for a 30 day membership, you think that it expires in 30 days, right? Nope, it's a scam. If you read the VERY SMALL print, you realize that you are actually agreeing to a monthly subscription, for which your credit card will be automatically charged. This practice is actually illegal in some states. When I finally realized how much I was being charged (long after I stopped using the website), they stood by their practice of scamming people and would not reimburse me. Being in the business of childcare, I would assume that being ethical and establishing trust with your customer is a priority. Care.com has failed miserably in this domain. Do not fall victim to this scam!

I have been in contact with an attorney at a consumer protection firm in Chicago. If you signed up via smartphone app and are interested in pursuing a class action lawsuit, please contact me!