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Tracey E.

Contributor Level

Total Points
82

1 Review by Tracey

  • TBdress

9/11/14

Don't use this site! I went against the warnings and did, figuring how bad can it be? Let me tell you.

I ordered a dress for my son's wedding. I was surprised how quickly it came. It was ordered on 8/22/14 and arrived (at my house in Minnesota, USA) on 9/8/14. It did not come in a box like shown but that was ok. However, I ordered the dress in lilac and it came in grape. You could definitely tell it was hand sewn, the bodice and ruching are crooked. The zipper does not work and get this, the dress is supposed to be ankle length but it is 7 feet long! I can't even hang it in my closet! LOL

But the worst part is trying to make a complaint. I can no longer get on their website. It tells me my username and password do not match. I tried changing my password and it worked for a few hours. I went on and filed a dispute. A day later I went to log on and the website could not be found. I tried the next day and my new password did not work. I tried my old password and it logged me on but told me I had no disputes. Five minutes later neither password worked. It all worked fine while I was placing the order and waiting for it to come. Something funny is definitely going on there.

I was truly hoping to be able to give a good review but I can't. I tried to dispute with Paypal but they told me since I used a debit card, I need to go through my bank. Which is what I have done and now I wait and hope I can find something else to wear to the wedding.

Tip for consumers:
Don't use!

Service
Value
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Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Hi Tracey, e

This is tbdress service on sitejabber. Could you give me your order number so that i can check the details of your order. We fel sorry to make you feel bad. I'm here sincerely hope to solve your problem as soon as possible. Looking forward to hear from you for your order number.

Regards,
Tbdress service.

Tracey Has Earned 2 Votes

Tracey E.'s review of TBdress earned 2 Very Helpful votes

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