T P.

You know this is the worst buying experience I have had in my entire life and I'm 63 yrs old. I have had better experiences buy a used car then it was dealing with Amazon on this. First off I will never ever purchase another product from any of amazon's affiliates.
When you sell a product you ought to have someone there that can answer questions on what the products limits are. I called amazon before I purchased this unit and the person could tell my absolutely nothing on what the product could do. Explained to the person what I was going to use the product for and they said it would do just fine. I also called the manufacturer to see what they said about it too and was told the very same thing. After I had 2 units both of them damaged and had to be repaired by me to make it look decent. Took me probably 2 hours to straighten the sleeves on the units. Without any compensation whatsoever for doing it. I could have called the service center and had them come out and fix it I guess but of course the nearest one is 4 hours away and that would have cost you guys a bunch of money but I fixed them myself.
The worst thing about this whole deal is I bought the unit for a new building and there was a hole cut in my wall to fit this unit. Now when I find out the unit isn't anything close to what I need to do the job I wanted it to.
I have a hole in my wall where a different product will not fit. So I have to have the contractor of the building to come out and replace a bunch of wains coating and insulation. This was not free so I not only did all the repairs on the unit taking it in and out of the building several times I had to get my building fixed.
And then the returning of the product was another thing. You advertise this unit as being 150 lbs. and it was 195 lbs so UPS wouldn't ship it back to you. I got the first one all packaged up and they picked it up.
The next day it was sitting on my front porch on it's top. I couldn't even get out of my door since the unit was placed in front of my door. So being 63 and having to try and move this 195 lbs package off my porch was another interesting undertaking. So had to go buy some 2x4's and build a ramp to get the package up and my truck. So there was another expense. The 2nd one was the same way, you sent a tag from UPS, they picked it up and brought it back the next day.
I hope all your customers aren't treated this way or your company will go the way of your first phone a failure. If I can post this message on your website I surely will because this is totally an unacceptable way to do business in my opinion.
I also very mad at all the run around I have been getting on getting the refund. Was told the first time the credit you gave me for the bent up sleeve was compensation for the work done on the unit and the full price would be credited back to me if I didn't want to exchange it but that was another fib I guess because it sure wasn't.
I'm sure no one will read this unless I can post it on Amazon's website someplace or somewhere I can give you a rating on your business.

Thanks for nothing, thanks for all the run around and thanks for all my added expense to get heat in my building.

Tim