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I just need help and I can't get a single person on the phone or online. I have never dealt with such terrible service and never want to deal with you people again!
The only good reviews are from people who didn't need customer service help. I need help making a simple change and their many numbers will only ring and ring. No one answers. No one is available for their online chat. No one gets back to your emails. I tried to cancel and just re-book with a different site, but they told me I would still be charged the full price of booking. Per the cancellation policy that was mailed to me, I still have 3 weeks left in the 100% return cancellation window! This is fraud. Never book with this site!
To T.'s review of HotelTravel.com earned 3 Very Helpful votes
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Dear To T.,
Greetings from HotelTravel.com and thank you for your post.
We sincerely apologize for any inconvenience you faced when trying to contact our customer service team.
Please note, in addition to phone and Live Chat, you are also able to email us with any requests to en@hoteltravel.com, or you may access our Member's Area/Manage Booking section via the link of https://www.hoteltravel.com/member/login.aspx?lng=en, as indicated on the confirmation email you received, to make any required changes to your booking.
Once again, we apologize for any inconvenience you had when contacting our call center, and thank you once again for your post.
Best regards,
The HotelTravel.com Team