Tony N.

Adobe trying to scam me for $178 dollars like everybody else. I didn't realise I had signed for a year. Will never use an adobe product or service again. Canva is much better and honest.

Freelancer is a Fraudulent rip off. They will try and steal you money. Its hard to believe that this company is still aloud to operate with so many contractors and Employers being ripped off. I wish i did product review search before I used them. Im $921 out of pocket for nothing in return. Their support is the worst in the world. No telephone support like other companies and terrible email support and response times.

Here is my story. I hired a contractor to do some website work after paying one of freelancers staff a fee of $32 fee to recommend the best freelancer for the job. I interviewed the contractor they recommended, I awarded the job to him and we agreed on a timeframe to complete the work. I then paid $800 for the job plus other admin fees $27 & $18 to Freelancer. Once I had paid freelancer the funds, the contractor then said he was going on holidays and would not be free much to do the work. We clearly discussed the time frame and he assured me he was available to complete the job. But then as soon as the job was awarded and moneys transfer to Freelancer the contractor told me he is now not available much to do the work.
I needed to get the job done and decided to get somebody else to do the work from a different agency. The contractor demanded he gets paid $100. Basically for just the job interview. No work had started or documents were provided to the contractor. I told him its ridiculous you wanted to get paid for briefly discussing the job over skype, but he demanded to get paid $100 for the job interview. I contacted Freelancer support and they told me there was an arbitration process that had to be followed. So I did that and paid another $42. The contractor backed down and I was won the dispute. They still will not release my money back to me even though i clearly won and no work has even started.

Freelancer has now frozen my funds and mentioned in the notes that this matter will be resolved in 64 days. 64 days my friends, can you believe it 64 days.(Note I can still deposit more money though) They has asked me to supply my passport, rates notices and other proof of id. I thought this was ridiculous but as this was not need in the beginning but did as they requested. Absolutely made no difference. Their poor support has disappeared.

This drama has been going on for 3months now. Im $921 out of pocket. I can not get a refund or use the money to get any work done.
Its not worth it to ever use this company. There are other better reputable alternatives with support.
64 days time frame to solve a support ticket is ridiculous can your business afford that?