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DO NOT BUY FROM DHgate! THE SELLER ask for over 400.00 for shipping after the ad said free shipping. I put in a refund request and the seller turned it down, promise to give me free gifts if I would just pay the extra shipping. DHgate has done nothing to help. They still allow the seller to keep the free shipping ad. Even after DHgate agreed that the ad said free shipping. THE SELLER WILL GIVE YOU A BAD SHIPPING NUMBERS. After you find out that the number is bad, They will give you another shipping number after 10 days. That new number makes the refund process start all over. DHgate customer service does nothing but tell you what you want to here. I am trying to get Master Card to stop doing business with them. Everyone needs to call there credit card company and report them, put them out of bussiness.
Tony M.'s review of DHgate earned 6 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Tony M! This is Honey from DHgate Customer Service Center. We do understand that you are not happy with the service you have experienced in our shopping site, we will do our best to help you in fixing everything. We have checked your order and I can see here that your order has been canceled and refund has been processed already last 06/17 so we will be sending you updates once your refund will be sent to your account so that you will be notified when you can get it, we do apologize for the inconvenienced that had caused you.We will make sure that we will not be tolerating this kind of situation and to ensure that this will given immediate action. Thank you for your understanding.