I needed to change my flight, EXPLORETRIP not only didn't tell me my ticket was non-refundable/non-changeable; furthermore they do not announce it anywhere in the email receipt. This means that during the course of my 24 hour cooling off period I could have canceled, and paid a slightly higher price and taken a changeable fare, which I would have been happy to do.
I have also checked on their website, and no one in the booking process for the identical flight does it mention this.
Their customer service "Patrick Williams" told me that they do not state it everywhere because it depends on the fare. This seems like a bit of a circle jerk. So the only time I find out is in the event I need to change it? And then I discover I cannot.
After speaking to the airline they also confirmed this was a fare that had no refund/no change rules.
DO NOT BOOK ANYTHING THROUGH THIS COMPANY. It's sad that we only write the reviews after the fact of being ripped off, in the future I will always be sure to check reviews on any smaller agency that sells tickets online that isn't well known.