On Oct 24,2015 ordered two mini cameras, still not received, repeated request for a refund still has not happen. Customer service is the worst ever, stay away from this site. Aliexpress is the best fair site for resolutions on purchases you can shop this site and if you did not get what you wanted 100% refund. Vendor refund 3-5 days
Update emailed Katherine L. At *******@banggood.com in response to her comments on my bad experience. I sent my order number to her attn., and got results, I got my full refund. I greatly appreciate all her and speedy action taken to resolve my problem, I hope my review will continue to make Banggood.com a better site for everyone to shop at, So here is a name of a contact person at banggood.com that may be able to help everyone who had a bad experience at banggood.com, Her name is Katherine L. And you can email to her attn., at *******@banggood.com, hopefully she can help everyone as she has helped me get my refund. My suggestion for anyone who wants to shop at banggood.com is to pay for registered mail for tracking your package, and priority direct mail to receive it a little bit faster, so in all fairness I will increase my review two three stars, and when everyone who had a bad experience at banggood.com is helped just like I was, once again, I want to thank Katherine L. At banggood.com for her help in getting my refund very fast. Thank you I just want to add something for the staff at banggood.com
THE CUSTOMER IS ALWAYS RIGHT, SO LISTEN AND TREAT THEM IN ALL FAIRNESS, THEY ARE YOUR BUSINESS AND THEY KEEP YOU EMPLOYED.
Dear tony d.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team