I have made several purchases from PlumbingSupply.com for garden related products - garden hoses, hose bibbs, PVC fittings, drip irrigation fittings. Shipping is a bit high for small orders, so I always try to order everything I need for the season in one big purchase. The one time I received a wrong fitting, I called their customer service and explained what I received, and they mailed out the correct fitting - at no cost to me! I believe some of the reviewers who say they received the wrong part, simply ordered incorrectly, and they are the one's who are not taking responsibility. I don't know of a company that will re-ship what you really needed after you placed an order for the wrong item. That type of company wouldn't last very long. PlumbingSupply is a legit company who's been around for a long time. You can trust them, but you, as the customer must do your part and order what you really need. If you order wrong, face the music and place another order.