The absolute worst! I was new to online dating but scanning through all the profiles I just did not feel comfortable. So after three weeks I had enough. When I originally signed up I saw they had removed 6 months of payment. I called customer service and explained I was uncomfortable and did not wish to continue the subscription please refund the balance. To my surprise no refunds under no condition I explained I did not want free service I want to pay for what I used but I should not be force to spend my my money on service that I did not want. This went from the customer service -rep all the way up to the manager on duty.
The end of my story is now I am paying 5 months of service I am not using.
BEWARE. They do not give refunds