Toni L.

I ordered one blouse, have proof of the order being placed and paid for Sep 16,2014(verification emails from ericdress.com). Waited patiently (email says up to 8 days for processing and another 8 days for delivery). No problem. Today, (25 days later) I log on to my account and it says under ALL of the order info options that I have never placed an order. That's funny, I have an email with an order number on it and a bank statement that shows a withdrawal from the company. So when I look up the order number, it says it doesn't exist. So I follow all the instructions to contact them ('live chat' is not live at all, just a message sender with no response after 15 minutes) with no help. So I try the DISPUTE option. Filled out all the info and got this response "this order number cannot be disputed".
I am a frequent online shopper from the USA that doesn't mind taking a chance with receiving an item a little late, or a wrong item (I have many friends to donate to) or an ill-fitting item (same friends love when that happens to me). I am not a big return fan, but I can't return what I don't receive. Luckily my bank covers me in situations like this, but I am about to blow up Facebook with copies of my emails and photos of their website with a big Fat 'Toni doesn't recommend" all over it. Too bad, I really liked the designs that had to offer even though I could go find many of them at Ross for the same price.