On my first order from Wayfair about a year ago, the delivery service dented the box and the beautiful table. I contacted Wayfair just to tell them (so they could contact the shipping service) not for a return, as we simply placed the little dent against the wall and it couldn't be seen. The Wayfair customer service rep urged me to return it, said, "No one should ever receive a shipment from Wayfair that is damaged" and then sent a partial REFUND (which I did not request) when I said it was too much trouble to return.
I recently (8/15) recommended Wayfair to a friend who had been looking everywhere for a Mission-style table for her living room. She found exactly what she wanted on Wayfair for a great price and it arrived SUPER FAST and in perfect condition.
Great selection, fast service and top-notch service is what we received from Wayfair. I recommend them to everyone.