Tom R.

I purchased two bookcases from J&M on October 11 for $3300 but only received a single unit on October 30. J&M had both in stock but their supply chain screwed up somewhere and only shipped one. I have been on the phone with their customer service FOUR times for corrective action but the second bookcase will not begin to ship until the end of this week and expected delivery date is December 13. To be fair, the customer representative has gone out her way to fix this problem but she lacks authority.

DO NOT buy from Joss & Main (which is really Wayfair) unless you want to wait TWO MONTHS to receive your merchandise and to waste a lot of time on the phone.