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Tom H.

1
Level 1 Contributor

Contributor Level

Total Points
320

3 Reviews by Tom

  • reelzhot.com

8/28/15

Hello
My latest bank statement shows money has been withdrawn for services that I never have agreed to purchase - I only activated a lifetime membership in case it would be interesting to use any of these in the future. This was done through a website that popped up and offered a lifetime membership that is garanteed at no charge (for 0 $) and has a status of VIP.
How can I get my money back that is being withdrawn from my account? Terminating my account and CC is not an option.
Please help
Thank You
Tom

  • Groupon

3/10/15

Two years ago Groupon sent out a special deal for Christmas that gave me free money to spend in the future as bonus for any upcoming deals.
Last year I got a similar deal and sent my answer in good time before expiration date; this time Groupon did not even bother to confirm receiving my Email. First after calling them by telephone to get a confirmation from the office clerk that my Email - probably - was received did not help as the operator told me that all of the tickets with free money were gone and unavailable, but the 45th operator told me that I was number 43 of 900 available deals.No body of the operators that I spoke to could help me further and my personal conclusion is that no Christmas present for 2014 was to be received from Groupon.
Apart from this Groupon does not always have the BEST deal for the buck; quite effortlessly I have received the same or lower price at several deals that were announced online through groupon only by showing the price when eating at restaurant to the waiter.

Tip for consumers:
Before using any of the coupons try to check with the local store for better price

Service
Value
  • LightInTheBox

3/10/15

LITB, is not allowing my complaint to be sent after my message for help with part three of order (the other two parts have received a dispatch date and preliminary arrival date to my shipping adress) due to some mysterious message informing me that the server cannot be acessed; maybe I'll have to wait at least 24 hours before the complaint can be sent?
Anyway, SiteJabber might help. Therefore I am publishing the message here so that a LightInTheBox representative from complaints can receive it. Here is my complaint=>
Hello Sir
Before customer service answers to my query sent on 18 November 2015 at 13:07 hours CET [received by LITB 18 November 04:07 hours], this very important message is sent to you for help and some disenchantment on your service.
I am slightly disappointed on the avoiding answers I have received on order id number ************** that is sent in three separate parts and the money LightInTheBox has received from me prior to any order being dispatched. I have 187:-SEK and 10:-SEK that are to be applied including special bonus used prior to the sale ending 11 November 2015 (this was prolonged by some days from LITB) which is willingly accepted from LightInTheBox. During the sale [and prior to the transaction on 12 November 2015; took place], I receive another 94:-SEK to use on any order that is not yet dispatched giving me enough time to use this bonus. Without any success I try to apply this. Afterwards I contact LITB for help with using this credit and receive a very late answer avoiding to help me and prices not being the same any more as the value now is much more expensive to pay. Being aware that I can delete, change and add new items in the pending third part order, I then write back to "freeze" the offer price as two of the three parts of the order now have received a dispatch date (with tracking), the jpg file "Bank_statement_LITB" confirms this, and asking to help me use the special bonus and earned savings in My Account. LITB, very late with answer informs me, while prices are constantly being changed up again to be more expensive(!), that I cancel my order (third part?) and informs me to wait for a different sales period to get low price [which customer service had enough time to give me at the then offered lower price]. In the last reply to my question, I hoped that customer service can help me with keeping the low advertized price selling at 85:-SEK for item id number ******* and to keep the price at 122:-SEK for item id number *******, both to be included to this order, while deleting one item id number ******* [this benefits me with +37:-SEK] and exchanging two items for similar product priced at 19:-SEK a pair instead of 37:-SEK a pair. Here I gain another 36:-SEK from the total original 74:-SEK for both items. Today I receive reminder by e-mail from LITB to use the 94:-SEK but I do not have time to wait until year 2030 to buy.
By calculating the following (in local currency SEK):
10 + 37 + 36 + 94 + 187:- = 364.In local currency SEK 364:-SEK is credit to be used in balance towards the 917:-. Thus for order id number ************** I should only pay 553:- [917 – 364 = 553]; not pay 917:-. Also I wish not to pay extra for duties, customs and shipping like the previous orders received from LightInTheBox. I have paid the same amount twice so that the delivery post office could expedite your shipment to me; this is not fair.
Awaiting helpful answer from you
Thank you

Tip for consumers:
36 hours wait for an automated answer that can not be used for help in this matter.
Service? Value? Shipping? Value? Quality?
In All: a giant?

Service
Value
Returns
Quality
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LightInTheBox F. – LightInTheBox Rep

Hi,

We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
If you ordered on MiniInTheBox, here is how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

Sincerely,
Lightinthebox

Tom Has Earned 20 Votes

Tom H.'s review of LightInTheBox earned 9 Very Helpful votes

Tom H.'s review of reelzhot.com earned 11 Very Helpful votes

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