LITB, is not allowing my complaint to be sent after my message for help with part three of order (the other two parts have received a dispatch date and preliminary arrival date to my shipping adress) due to some mysterious message informing me that the server cannot be acessed; maybe I'll have to wait at least 24 hours before the complaint can be sent?
Anyway, SiteJabber might help. Therefore I am publishing the message here so that a LightInTheBox representative from complaints can receive it. Here is my complaint=>
Hello Sir
Before customer service answers to my query sent on 18 November 2015 at 13:07 hours CET [received by LITB 18 November 04:07 hours], this very important message is sent to you for help and some disenchantment on your service.
I am slightly disappointed on the avoiding answers I have received on order id number ************** that is sent in three separate parts and the money LightInTheBox has received from me prior to any order being dispatched. I have 187:-SEK and 10:-SEK that are to be applied including special bonus used prior to the sale ending 11 November 2015 (this was prolonged by some days from LITB) which is willingly accepted from LightInTheBox. During the sale [and prior to the transaction on 12 November 2015; took place], I receive another 94:-SEK to use on any order that is not yet dispatched giving me enough time to use this bonus. Without any success I try to apply this. Afterwards I contact LITB for help with using this credit and receive a very late answer avoiding to help me and prices not being the same any more as the value now is much more expensive to pay. Being aware that I can delete, change and add new items in the pending third part order, I then write back to "freeze" the offer price as two of the three parts of the order now have received a dispatch date (with tracking), the jpg file "Bank_statement_LITB" confirms this, and asking to help me use the special bonus and earned savings in My Account. LITB, very late with answer informs me, while prices are constantly being changed up again to be more expensive(!), that I cancel my order (third part?) and informs me to wait for a different sales period to get low price [which customer service had enough time to give me at the then offered lower price]. In the last reply to my question, I hoped that customer service can help me with keeping the low advertized price selling at 85:-SEK for item id number ******* and to keep the price at 122:-SEK for item id number *******, both to be included to this order, while deleting one item id number ******* [this benefits me with +37:-SEK] and exchanging two items for similar product priced at 19:-SEK a pair instead of 37:-SEK a pair. Here I gain another 36:-SEK from the total original 74:-SEK for both items. Today I receive reminder by e-mail from LITB to use the 94:-SEK but I do not have time to wait until year 2030 to buy.
By calculating the following (in local currency SEK):
10 + 37 + 36 + 94 + 187:- = 364.In local currency SEK 364:-SEK is credit to be used in balance towards the 917:-. Thus for order id number ************** I should only pay 553:- [917 – 364 = 553]; not pay 917:-. Also I wish not to pay extra for duties, customs and shipping like the previous orders received from LightInTheBox. I have paid the same amount twice so that the delivery post office could expedite your shipment to me; this is not fair.
Awaiting helpful answer from you
Thank you
Hi,
We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
If you ordered on MiniInTheBox, here is how you can contact them: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Sincerely,
Lightinthebox