Tom C.

I had purchased some batteries from these guys(order #*******) for Christmas for my son's toy. It showed they had them in stock. I placed the order and they charged my card. A month went by and they still had not shipped yet. When i reach out tot their customer service they said they were on back order and would be shipping shortly. I guess they save money and don't offer tracking so you have no idea where it is during this 2 months because when you check there site it just shows it as shipped and not other information is available. The batteries arrived 2 months after they were purchased and they would not take a charge and were so swollen they looked like they were going to pop. We tried several chargers and different cables but the batteries are just bad. I hade sent them a few emails to their CS team and no replies. I went and posted a bad review on there site about the batteries and Sunny-H from there company responded saying that they had a bad batch of batteries and to send an email to there CS department and they will replace them. I sent two additional emails but no response from them. I took to a Chat with Beth today and explained the situation to her. After her telling me to hold on several times she responds and says to send them an email and they will look into it(as if i had not already sent 5). I explained that my emails have been falling on deaf ears and that i would just like a replacement. Beth said she was not able to help me with that, so i asked for a manager. She said there was no one there and would have someone get back to me. At this point it's 4 months after Christmas and all i want is either my money back or replace the product and send me a return envelope and i can send the defective product back to you. I don't think i'm asking too much? My advise is to shop at Amazon as they have awesome customer service and issue returns with no question asked or by locally this way you can just bring back to the store. Sure this company offers some low prices but be prepared for a battle if you have a problem!