Tom B.

I have made several orders from Northerner to Germany over the past 3 years, with very mixed results, I ordered General snus and Copenhagen long cut in tins to Kassel, the arrival was punctual, got a call from customs, went and picked it up and everything was hunky dory. Ordered to Berlin... nothing. No call from customs, no order in the mail, nothing. When I sent an email to complain, they said it must have been seized by customs(odd, since in Germany it is illegal for customs to open mail, you have to open it in their presence). So whatever, tried again in Nordhausen, worked like a charm. Tubs of Longhorn showed up right at my doorstep without so much as a call from customs. Moved to Freiberg, got my first order of Longhorn there and then 2 consecutive orders disappeared without a trace, again with the explanation that they were apprehended by customs(again, completely impossible unless customs was breaking the German constitution to seize my tobacco). Haven't tried with them in about a year, been using terrible Makla ordered from the czech republic. Trying to decide if I want to give them another shot. I would really appreciate some kind of guarantee or better tracking service to Germany, because like I say, it is impossible that it was seized by customs without them notifying me.