Tom B.

Here's an update to my original review one month on (having cancelled my subscription!). It is an email reply from those low-life scammers at Zoosk, who I accused of mis-selling on the grounds they failed to make clear before I paid that I would only be able contact a microscopic percentage of the profiles on it. The first paragraph overflows with loveliness, though it's just words - they have absolutely no intention of creating a dating site with actual people you can actually date. The second one is where they legalise the scam - 'we've got you're money and there's nothing you can do about it.' OK, I've been scammed for £25 ($40), big deal, I'll get over it and learn my lesson. As for zoosk? Commercially, they're the equivalent of 16-year-old schoolboys who steal dinner money of blind 7-year-olds - scumbags of the highest order.

So...

'... Thank you for contacting Zoosk Customer Support.

I'm sorry that your recent experience on Zoosk didn't entirely meet your expectations. We realize that dating can be tricky. So at Zoosk our goal is to make things as fun and easy as possible. We are always working to maintain a community in which users feel comfortable to date their way, whether they want to browse, flirt, or find a soul mate. If you think there is something we can improve upon in order to provide you with a better experience in the future, please feel free to let us know.

Please recall that we displayed a confirmation screen before completing the transaction. This screen showed the total purchase amount, including all applicable taxes and Activation Fees. In order to complete the purchase you were required to view and accept this confirmation. We have established this confirmation procedure because all Subscription purchases are non-refundable.

We appreciate your interest in Zoosk, and we apologize for any inconvenience.

Best regards,

Zoosk Customer Support

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Shame you have to give this lot one star - they deserve a negative rating. Ultimately, this is a legal scam. 95% of all the people on Zoosk haven't paid, so can't reply to emails you send. The tone of their customer services emails is hysterical, e.g. we're the loveliest people on the planet, so just tell us how to improve and it'll be down in minutes', but the truth is they have no intention of doing a thing apart from grabbing your cash. It's a complete sham, so don't go anywhere near this lot.