Tobias L.

I am the Director of HR for several companies, and own my own recruitment agencies as well. For no apparent reason, one of my accounts was no longer able to post free postings. This account also spent $ on sponsored ads. I've tried calling into their reps and leaving a lot of messages asking why this happened? Every response was "I'll email you our User guide, all decisions are final". Another rep told me that "we are in the business of making money, our review team decided it was the best". Coincidentally, this change happened right after I decided to sponsor 18 of my 20 ads. I'm thinking that they felt I was a cash cow and want to keep me in that position. I have no idea what policy was infringed, and now I have no idea how to explain to several companies I act for. In the end, I deleted everything, and advised those companies not to use Indeed. Too bad, would be more revenue for Indeed.

Upon further investigation, a lot of these reps and decision makers are recent grads with horrible customer service skills or knowledge about this industry. Go check up the names on linkedin. Just kids deciding the fates of multinational companies.