I've called and called and called. No answer, no response to emails nor voicemails. Order placed 12/7 - Still have not received. But what makes it worse is this is the SECOND time AMI has done this... The SECOND. I have never and I do mean NEVER experienced such deplorable customer service. I can't begin to imagine exactly what kind of outfit is being run here, but I'm beyond livid and will be contacting Discover to file a formal complaint - Tired of the games. This place SUCKS!