T M.

Just learning that our booked vacation home thru VRBO/HomeAway appears to be fraud. After hitting "Get quote" on VRBO screen, received an email shortly afterwards stating available for rental... I'm trying to contact property mgr on emails and no response once payment was sent. VRBO/HomeAway I'm now seeing has a major security issue if in fact the "Get Quote" button is compromised or not secure. Waiting to hear from VRBO/HomeAway as to status... Flights are all booked by many family members... I hope VRBO stands behind their security flaws and if this is a fraud, repay full amount of rental... Or better yet, Hope to find out this is not a scam, and we're booked... but not looking good.

More I'm reading online, VRBO knows that their Owners/Prop Mgr's email accounts can be hacked and all emails sent to them from the "Get Quote" button are intercepted and sent to hackers... Hackers respond with a very legitimate email with all the logo's etc...

VRBO/HomeAway not taking calls. They issue a canned response via email that I may be covered for $1000. 00.
Then VRBIO sends a long list of items they require just to consider a $1000. 00 refund. No calls can be escalated beyond their HelpDesk (supervisor or someone in authority)... Pretty sad customer service, but a hell of a way to make money and not take ANY responsibility...