T K.

I ordered a pair of earrings. One arrived with a missing crystal. Gilt refused any exchange or refund insisting that it has passed the return period. The order was placed in late May and arrived in late June. I did not notice it until early Sept. Indeed my mistake for not checking it carefully. But even if the crystal has fallen off within the first 2 months, I should still think the retailer is responsible, at least for facilitating a complaint with the supplier. The earrings cost close to $200 as well. Besides, on their international help page, there is no time frame specified for returning damaged goods.