Currently waiting on a refund for my returned items. Will be happy if this is processed as promised. This issues were resolved and a full refund was provided. I am happy they followed through with their word. Just wish they did not make it so difficult from the start.
Tip for consumers: I said I would update my review and did so because they followed through with their word. I hope they look at the duty issues and should pay the duty for you in case you have to return the item as this makes the refund difficult. Also note if you return an item you have to pay for postage.