Tindra C.

My husband and I were getting ready for our vacation and we needed some better shoes for him. He ordered 3 pair of shoes, all of which were correct, fit perfectly, and were very nice quality. Also, the shipping was quite fast, we were very pleased. Being so happy with the purchase, I decided to get my daughter's bathing suit and a couple of pairs of sandals from them as well to complete her wardrobe for the vacation, and I ordered within plenty of time. I waited, and waited, and waited. I kept careful track of my items online and saw that they weren't budging. It was about 2 days before my vacation after I had given them more than enough time that I contacted them and let them know my items had not yet arrived. I spoke to a lady first. She was very bland and non-helpful. It almost seemed like I was bothering her being on the phone. After I had no idea what she was talking about and got tired of dealing with her, I simply thanked her, hung up, and called back hoping for someone else. I spoke with a much nicer gentleman who was very helpful. I can't remember his name as of right now, but he did a quick check and told me that my items had been lost in the mail. He said if they didn't arrive by a certain time (which would be after the vacation) that they would give me a refund. I had to go get my daughter new items somewhere else, which I was upset about because I really wanted what I saw on their site instead of what I had to buy. We went on vacation, came back, and the items of course still hadn't arrived. Obviously at this point, I didn't need them, so I just called them and let them know I needed a refund. Thankfully, I got the same gentleman on the phone this time as I did before. He promptly apologized for the inconvenience and issued me a refund. I got the refund back quickly, but I am obviously not happy with the fact that the customer service isn't consistent and that I didn't get what I had paid for at all. As far as my experience, I would say 6pm is hit or miss, and just make sure if you're ordering for any special event or have a deadline to order well ahead of time so if you have any issues, you can get them resolved before it's time.