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Tina W.

Contributor Level

Total Points
80

1 Review by Tina

  • LiveCareer

2/24/14

The fact that Live Career has an employee(s) who spends time responding to hundreds of complaints with the better bureau and on forums like this rather than addressing the complaints by clearly stating their fee structure BEFORE the user invests time creating a resume and tries to print it says it all. The pages available to "nonmembers" use the word free repeatedly. The fact that you may have to pay for anything is not stated until you get to the print dialog box. If you try all of the several print options you will find you can print a plain text resume for free. So are they hoping to mislead you, or do they just have the worst web designers and quality control possible?

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Laura T. – LiveCareer Rep

Dear Tina,

Thanks for your comments.

Our free account gives you the opportunity to try out our resume builder, it is free to create a resume and cover letter, utilize the tools, designs, templates and text tuner samples. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download a professional looking resume and cover letter are only listed as a feature of the paid subscription and are not listed as a feature of the free account. We're sorry for any confusion.

If you have any questions our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com

Best regards,

LiveCareer

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