Tina S.

I have been using Ebates for several years now. I keep an Excel spreadsheet of my all purchases made through Ebates. A few weeks before the date of my "Big Fat Check" arriving, I check my spreadsheet against my "cash pending" account. There are always orders that did not post to my account. I did a lot of online Christmas shopping between Oct-Dec 2013 and as I checked my spreadsheet against my Ebates account, there are 12 of my orders that did not post. My largest order, which was for a $500.00 lawn mower from Home Depot, did not post in October. I filled out the "Where's My Cash Back" form, along with my order confirmation. An Ebates customer service rep emailed me and told me she posted the $24.95 "cash back" to my account. I checked and the money was there. However, when I checked a few weeks later, the "cash back" post for $24.95 had been removed. I never returned the lawn mower so it is a valid order. I agree with the others who say that it is a lot of work to use Ebates. Every three months I have to fill out numerous "Where's My Cash Back" forms along with my order confirmations. I have always had to do this ever since I started using Ebates and until the present time! If I did not keep track of my purchases, Ebates would be cheating me out of a lot of money! I highly recommend that anyone who uses Ebates, keep track of all their purchases too!