Tim R.

I order shoes that my son has saved his money for. When ordering it estimated an arrival in 4-7 days. After 7 days there was no indication that the order shipped. I contacted their support and they provided a tracking number and indicated that the order would be trackable the next day. Here it is the next day and USPS says the tracking number is invalid. This site is a scam.

UPDATE - Still no package and still no way to track the package. I contacted DHGate support and they could not tell me anything. See the attached photo where they acknowledge that there is no evidence of the shipment (but offered no support to resolve the issue).

UPDATE #2 - Seller responded to my complaint. Claimed the order was held up due to 15 day holiday break. A couple of issues with that:
1. Chinese new year ended prior to me making my order
2. If you close your business for 15 days for a holiday, then don't claim 4-7 day shipping. That is an outright lie.
3. The tracking number is a fraud (as I now know is typical) and USPS has no record of the shipment, even after the 3 business days I was told to wait.

I have come to the conclusion I will never see my order or my money again. I will file a complaint with my bank and the BBB for fraud but expect no success. Thanks, China for taking my kid's allowance money and ruining his week.

Update#3 - Day13 - The Fraud Continues
Received message from seller (after promising that they had shipped the order) that they do not have the exact shoes in stock and offered to send something different (see attached photo). Seller attached photos of shoes that were quite different and obvious rip-offs. Again, they have stolen an 11 year old's money that he saved up himself. This site is shameless.