Tim P.

This site seems to count every mouse click as a use of credit. In five seconds I spent nearly £10 and got very little info.

Expensive and pretty useless.

I bought two items and returned it straight away (I just didn't like it) using the free returns label.

The Figleaves refund deducted the cost of the original postage, which is illegal for returns within 14 days. Their T&Cs said they deduct the cost of the return postage, but the person on their call centre said they were deducting the original postage. Either way, it's not "free returns".

My call to request the postage was refunded resulted in an argument about the law. Since I had researched this I was able to eventually convince the person that I knew that they had to refund this money, which they have now done.

I reported them to the Advertising Standards Authority for false claims about free returns. The ASA responded that I had a valid claim and they had written to Figleaves.

Figleaves have now removed the banner at the top of the page saying "free returns". They have also changed the T&Cs to reflect the law.

AND: I tried to post a review similar to the above on their website and they rejected it because "it did not meet all our website guidelines". They say they only accept reviews of the actual product purchased (which is very convenient for them, as that means THEY can never be criticised on their own website).

So: don't expect Figleaves to be nice or helpful. I now consider them a "gamer" who aren't interested in customer service, just seeing what they can get away with until they are forced by external pressure to follow the law. I was becoming a regular customer and will now never use them again.