Well I read some of the complaints and the reviews so to be honest I was kind of skeptical about ordering from this company.so I went on with my gut feeling in ordered a couple of products in so far so good in I would recommend this website to anyone that wants good hair, wigs etc etc... ordered they came on time in all my wigs look like the picture... thank you hairsister's will order again... so for all the bad complaints maybe you are on the wrong website... Just saying take no offense...