Uber customer service is non existent. They respond with generic responses that you, ve already heard before, word for word. They let the passengers rate you when they are mad about the surge pricing and when you email them about your rating dropping, they send generic responses about the passengers privacy and not being able to disclose ratings and how the rating system is based off your last 500 rides so 1 rating shouldn't hurt you. Yeah fuk you Uber Customer Non Service. Oh and ps, I WILL NOT BE RETURNING ANY MORE LEFT BEHIND CELL PHONES OR WALLETS OR KEYS. Done it 3 times and didn't get a thank you nor compensation from Uber for going out my way to bring the rider their stuff back or for being honest.