Tiki K.

I ordered something using a promotion code. When they charged me though, I was not given the discount. I contacted them repeatedly asking for a refund. It is just a few dollars but to me it is the principal of the matter. I first got a form answer saying I was given a credit. I responsed saying I wanted a refund and was told that it appeared I used my groupon (yes i did the day after I bought it so the overcharge was not even on my account yet) and it appeared based on that it was fine. I replied saying it made no sense and got a "supervisor" that gave me a form answer. They are not offering real customer service and they are using dishonest business practices. I would urge anyone who has an experience like this with them to file a dispute with your credit card. They don't seem to want to listen to any customers, but they will have to listen to the banks.