Tiffany R.

I had gone online to look through rentals and logged on through my facebook. Some time ago I had updated my facebook account and switched to a new email address. Apparently this email was never updated through VRBO (why I don't know since the accounts are linked). I found a rental I liked, and rented the home. Afterwards I went back in to pay my deposit. I logged on through facebook and I went to my account and it said to send an email for verification purposes. I had an email sent, checked my email after some time and nothing. Called VRBO to see where the email had gone so that I could log on and pay my deposit. They informed me that my account had my old inactive email. I asked where I could update my contact information and they informed me that you cannot update your account information. So I asked them to update my contact information... they said they cannot do it either. They said I would have to make a new account... so all the homes I had saved for upcoming vacations ect would be gone. I also had no way to pay my account unless I called them and paid over the phone and they could send me a forwarded email to my address.
In this day and age there's a website out there that does not allow you to update your own contact information? It's appalling to me. Now to keep my rental and to save my vacation I had to call them and be on the phone for 20 minutes to pay a deposit and then I have to call again to pay a balance... 40 minutes of my life because they cant get their stuff together... I'm looking elsewhere when searching for rental properties now.