I've ordered from them several times and yes shipping is slow but, I expected that after reading their website. However, my complaint is about ordering a few things that never arrived. After contacting customer service they tell me " I'm sorry you were never contacted but, your order of this/these items was canceled because of a stocking issue." So, I was sitting here waiting on stuff that would never come. This did not happen once, but twice in the last two months. I will not be shopping with them again. Most of the time stuff they have on their site is the same price on amazon anyway. Very disappointed. Would not suggest ordering from them at all.