Tiffany K.

I was beyond upset by the flowers that were sent. THEY WERE NOT THE FLOWERS THAT I ORDERED! I read the fine print and it said something along the lines of: "we are allowed to substitute if something is not available." This would have been okay if I had not had ORDERED TWO DIFFERENT LOOKING BOUQUETS and RECEIVED IDENTICAL CRAPPY ONES. I understand substituting is necessary in some cases. However, I find it hard to believe that they ran out of roses near valentine's day. Why should I pay for ROSES and receive HALF DEAD CARNATIONS? The ribbons that were in the picture didn't even match what I got! Do not rob people with false advertisement! If the flowers are going to be that different from "substitutions", have good customer service and CALL OR EMAIL someone and let them know! I would have canceled them if I knew someone would have received that GARBAGE! Not only did I receive half dead flowers that I did not order, ONLY ONE OF MY MESSAGE CARDS CAME! I ordered flowers for TWO different people and because you did not put my two message cards on with TWO DIFFERENT NAMES, ONE person kept BOTH FLOWERS! I did not have a gift for the other person like a jerk. How can I tell the person who kept both that they weren't both for them!? This was SO UNPROFESSIONAL! When I pay a company decent money (nearly $70) I should get what I paid for! How can you mess up message cards?! I was infuriated when I received the call thanking me for the flowers but I did not have to send TWO SETS! Would NOT RECOMMEND! Just because I did not spend hundreds on valentine's day flowers does not mean I should not have received what I paid for!

P.S. Although I did not select sympathy as the occasion, I ordered flowers for one of the people because their MOTHER COMMITTED SUICIDE and they are having a hard time. Guess what? They were the one who did NOT receive the flowers because THEY did NOT put the message card I ordered!