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Tiffany D.

Contributor Level

Total Points
106

1 Review by Tiffany

  • Groupon

9/27/15

Dear Groupon,
I purchased a groupon for a hotel stay from 10/1-10/5; however, when the confirmation page came up, the dates were very wrong. They reflected 9/28-10/2. System issues happen, I get it. I immediately emailed to state the dates were wrong and got no response. I followed up 2 additional times via email, no response. I called the hotel and they stated the dates had to be adjusted through Groupon. I called and spoke to someone who says "our systems don't just change dates, you chose them wrong". I ignored her extremely rude and unprofessional comment and again explained I wasn't looking for a refund, I just needed the dates to be adjusted. Her response was, "you should have read the fine print, it clearly states you can't adjust the dates, you should have requested a refund in your refund window". Again, I wasn't looking for a refund, I just wanted to correct the dates. I even stated I would understand some type of transfer fee, I get it! I am a single income family of 4 and this purchase was for my husband's 40th birthday and it took me 3 months to save the money to purchase it. We are not able to attend during these days as my father has been diagnosed with cancer and we help take care of him during the week while my mother works. What I am requesting was NOT unreasonable. No one loses anything by adjusting the dates so my family can enjoy a getaway! Instead of being willing to work with your customers, I was told, "sorry, you should have read the fine print, you'll just have to lose your money". I will NEVER use Groupon again, I have several friends and family who will no longer use you and I'll make sure to let everyone know the experience I have been through over something so simple.
Regards,
No longer a customer

Tiffany Has Earned 6 Votes

Tiffany D.'s review of Groupon earned 6 Very Helpful votes

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