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I tried the product and decided it was not for me. I returned my auto ship and still have not been refunded. The return was in company policy as well. I asked for an update on refund and still have not been given a straight answer. It is ridiculous that you can only email customer support during certain hours. It is an email, there no need to restrict access. Terrible service. It is extremely difficult to find a customer support contact number. I will be calling my credit card company to reverse the charge. Do not buy from this company. You can get similar programs at GNC and be able to speak with a actual human if you have an issues.
Regards,
Tiffany
I ordered product over a week ago and still have not received. I tried to log into my account and that password will not work ( I know it is the correct password). I requested the link to reset password and never received the email as stated on the website. This place is a joke. Do not waster your time ordering from here.
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Dear Tiffany,
We apologize for any inconvenience experienced. Please note that the website relaunched in November 2014 thus any accounts created before then would not be active. Customers were alerted to create a new account. Our shipping timeline is available on our website at http://www.thebeautyplace.com/shipping-information. As stated, orders with Standard Shipping are processed within 1-3 business days. After being processed it is shipped and delivery is estimated to take 5-7 business days. Weekends are not included in this timeline in accordance with the shipping companies used. In order to provide you with the best help and to provide you assistance with your account and order status, please contact us at 877-990-1112 or send an email to info@thebeautyplace.com with your order number. We would love to assist you with your order.
We look forward to hearing from you and assisting you with your questions and concerns.
Thank you,
TheBeautyPlace.com