Tiffany A.

Very disappointed. I ordered two watches from this company and they came very quickly. I opened one and there was a crystal missing from around the watch face. My return was approved and I sent it back ($20 CAD shipping) I paid extra shipping to gaurentee it would arrive with enough time to recieve an other one before Christmas. After two- three weeks of not hearing anything back I emailed, with no response for two days. I found a contact number and called. Monica, a customer service representative for the company was very helpful. She apologized because it should of been shipped out immediately upon arrival and it wasn't. So she upgraded to expedited shipping and had it sent out immediately, making me feel confident it would arrive for Christmas. Well, it's not here. And the tracking shows it probably won't be. So my mother won't have a present under the tree this Christmas (I ordered this watch mid November). Thanks watchismo. Greatly appreciated.