Thu R.

I was VERY hesitant to order given the overwhelming negative reviews but the items I wanted were so cheap I thought I'd take the risk. You do get what you pay for is the bottom line. For those who pay Walmart prices for products and expect Nordstrom quality for them is delusional. I ordered 5 items, got a confirmation email of shipping the day after and got 4 out 5 products within 6 days. I was shocked since I braced myself for a few months wait given the reviews ( though I am not sure how long the 5th item will take). The coat I ordered was not the exact same color as what was shown nor did it come with a belt as shown on the website. Quality such as stitching and symmetry are a bit off (a bit worse than qualities found at discounted places like Ross or Marshalls for the price $40) The brand label inside was also cut out. But I can live with what I got. Knowing returns exchanges would be a pain, I emailed the company asking for the belt only. The communication was good and timely via email, but I was told that coat did not come with a belt even though the website clearly shows a picture of coat with belt and my coat had a belt loop. Since when are coats sold with a belt loop yet without a matching belt? Anyway, it is a crap shoot ordering from this site. I unlike will order again.