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Thomas L.

Contributor Level

Total Points
179

2 Reviews by Thomas

  • EZContacts

9/3/20
Verified purchase

Very late shipment and CS is almost nonexistent.
Stay away unless you are willing to wait 3-4 weeks MINIMUM for your order to be processed despite their FALSE ADVERTISING claiming that they ship within 3-4 days.

  • Airbnb

10/2/14

*****DO NOT USE AIRBNB@@@ Here are reasons why;

1. Airbnb does not do proper precreening or check up on condition of the rooms/places as they leave it to their "hosts" to provide rooms for their guests in whatever the condition hosts feel is proper. I once checked into a room where kitchen was filled with crawling maggots! My wife and I had to clean up the place we paid to stay for 4 days as Airbnb failed to help! She basically paid her money to Airbnb to clean the kitchen and rest of the stanger's apartment during her vacation!

2. Airbnb Customer Service Reps are almost nonexistent. You can hardly EVER get anyone on the phone. If you somehow ever do, person on the phone sounds terribly undertrained. No help at all other than keep aplogizing for their failures.

3. Airbnb will secure your payment FIRST then try to resolve any problems whilst holding your funds hostage. For example, if you ever try booking and transaction does not go through, it will still hold your money more than a month on a canceled reservation. You have to call and email them more than two, three dozen times, begging them, to give you your own money back. They admited they have some flaws in their payment system, but these flaws only come in play when it comes to refunds, not when it comes to taking your money.

4. Horrific verification process- even AFTER you log on to your own accout, have your reservation accepted and have your bookings FULLY PAID FOR, Airbnb will STILL demand you to enter your personal information such as last four digits of your SSN, date of birth, address and oh yeah, SCANNED COPIES OF TWO GOVERNMENT ISSUED IDs online. If you don't upload your IDs onto their website, they will LOCK YOU OUT from seeing any of your existing reservations, even ones you AREADY PAID FOR IN FULL. Sure, they "promise" their website is very secure, but don't they all say such until there is a major breach and hacked into? Can you REALLY trust them with ALL your personal information such as following?
1. Last 4 digits of your SSN
2. Date of Birth
3. Address
4.2 forms of Government Issued IDs

Am I buying a house? I am just merely trying to rent a place to stay! I don't know any other travel website that demands so much of your personal information that should be protected at all costs, do you?

So, ask yourselves... whether you are taking your time off to spend quality time with your love ones on your vacation or in a business trips, is this kind of service or shall I say no service you want to deal with while being away from home?

Tip for consumers:
Don't ruin your trips by using tis comoany. They are only a middlman making money off of properties they do not own by providing a bridge between property owners and guests via their website.

Service
Value
Returns
Quality

Thomas Has Earned 19 Votes

Thomas L.'s review of Airbnb earned 19 Very Helpful votes

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